We have tried to keep this short and sweet:

• Payment is due strictly on completion of the work carried out, unless prior arrangement has been agreed.                                            
• Payment can be made by Cash, BACS, Credit or Debit Card.                                                                                                                              
• A FULL visual inspection will be carried out internally and externally,  prior to any work being completed, noting any damage as necessary to ensure the protection of the Owner and Engineer.                                                                                                                        
• During a Service, should a fault be identified which is beyond the normal Service Schedule, the Owner's permission to repair or replace will be sought prior to such work being carried out. This is subject to additional charges.                                                               
• In case of the Engineer being unable to gain access to the Caravan/Motorhome and security devices due to the unavailability of keys, a Call Out Fee will be applied.                                                                                                                                                                         
• It is the OWNERS responsibility to ensure that access is available at the time and date agreed for Servicing, that there is sufficient clearance to access the wheels and external equipment and that the interior of the vehicle is clear of obstructions.                           
• The toilet cassette MUST be EMPTY and CLEAN or the toilet will NOT be serviced.                                                                                     
• All parts used will be Original Equipment Manufacturer specification (unless requested by the customer)                                             
• Special Order parts are non-refundable.                                                                                                                                                                 
• All parts supplied will remain the property of Cox's Caravan Services until full payment is made.